First of all, the trade term agreed by both sides is DAP. The Canadian customs is very strict, and the goods are not subject to our control in the customs, which belongs to force majeure factors; Second, in this case, you should actively cooperate with us to complete the customs clearance procedures of the goods instead of always insisting on a refund. Finally, Alibaba, as a third-party trading platform, has made a fair and impartial judgment, which is not our responsibility, and the platform has compensated your loss. Finally, I sincerely wish you all the best in the future.